Elite Comfort 3 Seater Recliner with Drop Down Tray

Our return policy is designed to ensure that you receive the best possible service while understanding our limitations in accepting returns.

1. Change of mind: We do not accept returns or exchanges due to a change of mind. Please choose your items carefully and ensure that they will suit your needs before purchasing.

2. Faulty or Damaged Products: If you receive a product that is faulty or damaged, please contact us within 14 days of receiving the item at info@furnitureworld.co.nz. We will arrange for a return and determine if the item is eligible for a refund or replacement.

3. Return Procedure:

   • Contact our customer service team at info@furnitureworld.co.nz with your order number, details of the product, and the reason for return.
   • If your return is approved, you will receive instructions on how to send the item back to us.
   • Upon receiving the returned product, it will be inspected. If your return is approved, the refund or exchange process will begin.

4. Delivery Charges: All shipping and delivery charges are non-refundable. If your returned product is approved for a refund, the refund amount will be the purchase price of the product excluding any shipping and delivery charges.

5. Return Shipping: Unless the product is faulty or damaged, you will be responsible for paying your own shipping costs for returning your item. It's recommended to use a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

7. Exclusions: Some items may be non-returnable due to their nature. Any exclusions will be clearly stated on the product's listing on our website.

8. Contact: For any further questions or concerns regarding our return policy, please contact us at info@furnitureworld.co.nz.