Delivery & Pre-Orders
Everything you need to know before you order — whether your item is in stock, how much delivery costs, how long it takes, and what happens on the day. If anything here is unclear, call us on 09 873 6364. We would rather answer a question now than surprise you later.
In stock, or available to order?
Not every piece sits in our warehouse. Some are on the floor and ready to go; others are made or shipped in for you. The product page always tells you which one you are looking at, before you add it to your cart.
In stock
The button says Add to Cart. The item is with us now and moves into our normal dispatch schedule as soon as your order is confirmed.
Available to order (pre-order)
The button says Pre-order and it is blue instead of green. Above it you will see a note like “In transit — ETA 10 Oct 2026” or a timeframe such as “4 weeks”. That is our current best estimate of when the stock reaches us — delivery to you follows after that.
What a pre-order means for you:
- You pay in full at the time of order, exactly like an in-stock item. That is what reserves the stock for you.
- The ETA is our supplier's estimate, not a guaranteed date. If it moves, we contact you.
- Estimated arrival dates are shown per size and per option — a king may be available when a queen is on pre-order, so check the note after you choose your options.
- If you order pre-order and in-stock items together, we hold them and deliver everything in one go. Prefer the in-stock part earlier? Just ask — we can split the delivery, but a second freight charge applies.
Timeframes for made-to-order pieces from our own Auckland factory are shown on the individual product page and confirmed when you order.
How delivery is priced
Furniture is bulky rather than heavy, so freight is not priced by weight. Two things set the price:
- The cubic volume of your order — how much truck space it takes up. A dining suite costs more to move than a bedside table.
- Where it is going — the town or suburb, not just the region. Delivering to a metro Auckland street is cheaper than to a lifestyle block 40 minutes out, and that is reflected in the price we are charged.
Because both of those depend on your exact order and address, we do not publish a nationwide price list. A flat table would mean overcharging half our customers to cover the other half. Instead we show you a real quote before you pay.
Auckland — flat $85
Addresses within roughly 40 km of our Henderson showroom are delivered by our own team for a flat $85, no matter how much you buy. It shows in your cart and at checkout as Auckland Local Delivery. Waiheke Island is not part of the local zone and is delivered by freight.
Rest of New Zealand — quoted for your order
North Island and South Island deliveries go through Mainfreight's home-delivery network and are quoted on the volume and destination of your specific order. Rural and outer-suburb addresses cost more than main-centre addresses; that is a real cost difference, not a surcharge we add.
See your price before you pay
On the cart page, type your 4-digit postcode into Estimate shipping. The quote appears within a few seconds and the order total updates to include it. Same figure carries through to checkout.
If you see “Freight Deposit — final freight confirmed with you before dispatch”
That means we could not get a live carrier quote for your address at that moment, so we show a deposit rather than guess. Your order is not stuck: we confirm the actual freight cost with you before anything is dispatched, and nothing extra is charged without you agreeing to it first. If you would rather have the exact number up front, call us on 09 873 6364 and we will price it manually.
All prices on our site include GST.
How long it takes
Two clocks run on every order: the time to get your item ready (handling), and the time on the truck (transit). The estimates below are for items already in stock, and they start from order confirmation.
| Destination | Typical timeframe |
|---|---|
| Auckland | 1–3 business days |
| North Island main centres | 3–5 business days |
| South Island main centres | 5–7 business days |
| Rural and remote | 7–10 business days |
These are estimates, not guarantees — weather, carrier volumes and access at your address all move them. Orders placed after 5:00pm NZ time start the clock the next business day. Deliveries run Monday to Friday.
Need something urgently in Auckland? Same-day delivery is sometimes possible on in-stock items depending on our run for the day. Call 09 873 6364 with your item and address and we will tell you straight away whether it can be done.
For pre-order items, add the ETA shown on the product page to the transit time above.
Choosing a delivery date
In your cart, under Preferred delivery date, you can pick a date that suits you. A few things worth knowing:
- It is optional. Leave it blank and we will simply deliver as soon as your order is ready.
- The earliest date you can choose is three days from today. Anything sooner is greyed out, because we need that time to pick, pack and book the freight.
- It is a request, not a booking. We will do our best to hit it and we will confirm with you before dispatch. If it cannot work, we will call you rather than send it anyway.
- You can clear or change it any time before you check out.
If you have access restrictions — a narrow driveway, a gate code, no lift, a lift booking required — please put them in Order notes in the cart. It saves a failed delivery.
Pickup from our Henderson store
Collecting yourself is free. We are at 406 Great North Road, Henderson, Auckland 0612, open Monday to Friday 9:00am–5:30pm and Saturday to Sunday 10:00am–5:30pm.
- Call us at least two days before you come so your order is picked and waiting. If something is not in stock, we will tell you when it will be.
- Bring two strong people and a vehicle that fits the item. Our team is not always free to help load, and large furniture is a two-person job.
- Check everything for damage before it goes on your vehicle. Once loaded, the item is your responsibility.
- If your item is collected boxed, keep the packaging — anything returned needs to come back the same way.
What happens on delivery day
- We confirm. You will hear from us to arrange or confirm the day before dispatch, and if you asked for a preferred date we will confirm that too.
- You get tracking. Once your order leaves us, a tracking number is emailed to you so you can follow it.
- We deliver to your door. Standard delivery is door to door, and goods are covered against damage in transit. Carrying items upstairs, or moving your existing furniture to make room, is not part of a standard delivery and may attract an extra charge — tell us in advance and we will sort it out before the truck arrives.
- Check it before you accept it. Look over your item on arrival. If there is visible damage, do not accept it — refuse the delivery and call us straight away on 09 873 6364. If you were not there when it was left, contact us and we will take it from there.
- Someone needs to be there. If nobody can receive the delivery, or the address is wrong, or access was not disclosed, the item comes back to us and re-delivery is charged.
Assembly requirements differ by product — where an item needs assembling, it is noted on the product page. If you are not sure about a specific piece, call us before you order and we will check it for you.
Changes, damage and returns
- Wrong address? Tell us within 24 hours of ordering. Once an order is in transit the address cannot be changed, and a re-delivery caused by an incorrect address is charged to you.
- Need to cancel? Orders can be cancelled any time before dispatch. After dispatch, our Refund policy applies.
- Damaged in transit? Report it within 24 hours of delivery to info@furnitureworld.co.nz with your order number, photos and the delivery date.
- Changed your mind? We do not accept change-of-mind returns, so please confirm measurements, colours and specifications before you order. Faulty, damaged or not-as-described items are covered under the Consumer Guarantees Act 1993 — see our Refund policy.
- Delivery and freight charges are not refundable unless the law requires it.
Full terms are in our Shipping policy and Refund policy.
Common questions
How much is delivery to my address?
Add your items to the cart and enter your 4-digit postcode under “Estimate shipping”. Auckland addresses within about 40 km of our Henderson store are a flat $85. Everywhere else is quoted on the size of your order and your address.
Why is there no delivery price list?
Because freight is charged on the volume your order takes up and on how far off the main routes your address sits. A single flat table would overcharge most customers to subsidise the rest. Quoting your actual order is fairer, and you see it before you pay.
Do you deliver to rural addresses?
Yes, nationwide, through Mainfreight. Rural and outer-suburb runs cost more and typically take a few days longer than main centres. The cart estimator prices your address specifically.
What does “Pre-order” mean?
The item is not in our warehouse yet. You pay in full to reserve it, and the product page shows the estimated arrival — for example “In transit — ETA 10 Oct 2026”. Once it lands with us, it goes out to you. If the ETA changes, we will let you know.
I have ordered one in-stock item and one pre-order item. When do they arrive?
Together, once the pre-order item reaches us. If you would rather have the in-stock item now, tell us and we will split the delivery — a second freight charge applies.
Can I pick the day it arrives?
You can request one. In the cart, choose a Preferred delivery date at least three days out. We will confirm it with you before dispatch. It is a request rather than a guaranteed booking.
Will you take it into the room I want it in?
Standard delivery is to your door. Room placement, stairs, or moving existing furniture can often be arranged — talk to us before delivery day, as extra charges may apply.
Do you take away my old furniture or the packaging?
Not as part of a standard delivery. Ask us before your delivery date and we will tell you what is possible.
What if my item arrives damaged?
If you can see damage at delivery, refuse the item and call us on 09 873 6364 immediately. If you find it afterwards, email info@furnitureworld.co.nz within 24 hours with photos, your order number and the delivery date.
Can I collect instead of paying for delivery?
Yes — pickup from 406 Great North Road, Henderson is free. Please call at least two days ahead so your order is ready, and bring two people plus a suitable vehicle.
Can I use finance and still get it delivered?
Yes. Interest-free finance is available through our finance partners, and delivery works exactly the same way. Find out about finance here.
Do you provide WINZ quotes?
Yes. Add what you need to your cart and request an itemised quote for your Work and Income application, or call us and we will prepare one.
Still not sure?
Call 09 873 6364, email info@furnitureworld.co.nz, or come and see us at 406 Great North Road, Henderson, Auckland. Open 7 days.